Last updated: October 11, 2026
Welcome to Hermit Shop. These Terms of Service ("Terms") govern your use of hermitshop.com (the "Site") and any purchase you make from us. By using the Site or placing an order, you agree to these Terms. If you don't agree, please don't use the Site.
1. Who we are
The Site is operated by Hermit Shop ("we", "us", "our"). You can reach us at hermitshopusa@gmail.com.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to make a purchase. By placing an order you confirm that the information you provide is accurate and that you are authorized to use the payment method.
3. Products
We do our best to show our products accurately, but colors can look slightly different depending on your screen. Sizes follow the size guide on the product page and are approximate. We reserve the right to limit quantities, discontinue products and correct errors in product descriptions at any time.
4. Prices and payment
All prices are in U.S. dollars. Prices, promotions and shipping costs can change without notice, but changes won't affect orders already confirmed. Automatic discounts (such as our 2-pair combo price) are applied at checkout according to the rules shown on the product page. Payment is collected at the time of order through our secure checkout. We may cancel orders we suspect are fraudulent or placed in error, and refund any amount charged.
5. Orders
An order is accepted when we send the shipping confirmation. If we can't fulfill an order for any reason (for example, an item is out of stock), we will notify you and refund the amount paid for that item. You can request a cancellation by email within 12 hours of placing the order; after an order ships it can't be cancelled, but our return policy applies.
6. Shipping
Shipping options, delivery estimates and what happens with delayed or lost packages are described in our Shipping Policy, which is part of these Terms. Delivery estimates are not guarantees. Risk of loss passes to you when the package is delivered to the address you provided.
7. Returns and refunds
Our Delivery & Returns policy explains your 30-day return window, exchange options and how refunds work. It is part of these Terms.
8. Your account and information
You are responsible for keeping your account details and the information you give us accurate and up to date. How we handle your personal information is described in our Privacy Policy.
9. Intellectual property
The Site, including its text, images, logos, design and layout, belongs to us or our licensors and is protected by copyright and trademark laws. You may not copy, reproduce or use any part of it for commercial purposes without our written permission.
10. Acceptable use
You agree not to use the Site for anything unlawful, to interfere with its operation, to attempt to access it in unauthorized ways, or to submit false or misleading information. We may suspend or refuse service to anyone who violates these Terms.
11. Reviews and user content
If you send us reviews, photos or other content, you give us a non-exclusive, royalty-free license to use, edit and display that content in connection with our store and marketing. You confirm the content is yours and does not violate anyone's rights.
12. Disclaimer
Our products are comfort footwear for everyday use at home. They are not medical devices and are not intended to diagnose, treat, cure or prevent any condition. If you have a specific foot or health concern, please consult a healthcare professional. Except as expressly stated in these Terms, the Site and our products are provided "as is" without warranties of any kind, to the extent permitted by law.
13. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim related to the Site or a purchase is limited to the amount you paid for the order in question. We are not liable for indirect, incidental or consequential damages.
14. Third-party links and services
The Site may include links to third-party sites or use third-party services (such as payment providers). We are not responsible for their content or practices.
15. Governing law
These Terms are governed by the laws of the State of Connecticut, United States, without regard to its conflict of law rules. Any dispute will be handled in the courts located in Connecticut, unless applicable law requires otherwise.
16. Changes to these Terms
We may update these Terms from time to time. The date at the top shows when they were last updated. Continued use of the Site after a change means you accept the updated Terms.
17. Contact
Questions about these Terms? Email hermitshopusa@gmail.com.