Last updated: October 11, 2026
This Privacy Policy describes how Hermit Shop ("we", "us", "our"), the operator of hermitshop.com (the "Site"), collects, uses and shares your personal information when you visit the Site or make a purchase.
Information we collect
Order information. When you make a purchase we collect your name, shipping and billing address, email address, phone number (if provided) and payment details. Payment card numbers are processed by our payment provider and are never stored on our servers.
Device information. When you visit the Site we automatically collect information about your device, including your IP address, browser, time zone, some of the cookies installed on your device, the pages you view, the sites or search terms that referred you and how you interact with the Site.
Information you send us. If you email us or fill out a form, we keep the message and your contact details so we can reply.
How we use your information
- To process and deliver your order, including payment, shipping and order confirmations.
- To communicate with you about your order, returns and customer support.
- To screen orders for fraud and risk.
- To send you marketing emails if you signed up for them. You can unsubscribe at any time using the link in any email.
- To understand how customers use the Site so we can improve it and show you relevant ads.
Cookies and tracking
We use cookies and similar technologies on the Site. Some are needed for the Site to work (for example, your cart). Others help us measure traffic and run advertising, including the Meta (Facebook) Pixel, which lets us measure the results of our ads and show you ads on Meta platforms. You can control cookies in your browser settings and manage ad preferences in your Meta account. You can also opt out of the sale or sharing of your information on our Your Privacy Choices page.
Sharing your information
We share your personal information only with the service providers that help us run the store:
- Shopify, which powers our online store. You can read Shopify's privacy policy at shopify.com/legal/privacy.
- Payment processors (Shopify Payments, Shop Pay, PayPal and others available at checkout) to process your payment.
- Fulfillment and shipping partners, who receive your name, address and order contents to pack and deliver your order.
- Advertising and analytics providers, such as Meta, as described above.
We may also share your information to comply with applicable laws, respond to a lawful request, or protect our rights. We do not sell your personal information for money.
Data retention
We keep your order information for our records unless and until you ask us to delete it, subject to legal and tax record-keeping obligations.
Your rights
Depending on where you live, you may have the right to access the personal information we hold about you, ask that it be corrected or deleted, or opt out of certain uses. California residents have additional rights under the CCPA/CPRA, including the right to know, delete and opt out of the sale or sharing of personal information, and the right not to be discriminated against for exercising these rights. To exercise any of these rights, email us at hermitshopusa@gmail.com.
Children
The Site is not intended for individuals under 18, and we do not knowingly collect personal information from children.
Security
Our store runs on Shopify, which uses industry-standard encryption (SSL) for all pages and PCI-compliant payment processing. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your information.
Changes
We may update this policy from time to time to reflect changes to our practices or for legal reasons. The date at the top shows when it was last updated.
Contact us
For questions about this policy or your information, email hermitshopusa@gmail.com.