Last updated: October 11, 2026
We want you to love your Hermit slippers. If something isn't right, here is exactly how delivery, returns, exchanges and refunds work.
Delivery
- Standard Shipping (free): 7 to 12 business days after your order ships.
- Express Shipping ($12.90): 5 to 8 business days after your order ships.
- Orders are processed within 1 to 3 business days and ship with tracking.
- Orders with more than one pair may arrive in separate packages.
Full details are in our Shipping Policy.
30-day returns
You have 30 days from the delivery date to return your slippers for a refund or exchange, as long as they are:
- Unworn and unwashed, with no signs of use
- In their original packaging
Slippers that have been worn outside or show wear can't be returned for hygiene reasons.
How to start a return
- Email hermitshopusa@gmail.com with your order number and the reason for the return.
- We reply within 1 business day with the return address and instructions. Please do not ship anything back before you hear from us, because returns sent to the wrong address can't be refunded.
- Pack the slippers in their original packaging and ship them with a tracked service.
- Once the return is received and checked, we issue your refund.
Return shipping
For returns due to size, color or change of mind, the customer covers the return shipping cost. If we sent the wrong item or it arrived defective or damaged, we cover everything: no return shipping, and we send a replacement or a full refund, your choice.
Wrong size? Exchanges
Not sure about your size? Our size guide is on the product page, and the adjustable strap gives you extra room. If the size still isn't right, email us within 30 days of delivery and we will exchange it for a different size, subject to availability. Exchanges follow the same unworn condition rules as returns.
Refunds
- Refunds go back to the original payment method.
- We process refunds within 3 business days of receiving your return. Your bank or card issuer can take an additional 5 to 10 business days to show it on your statement.
- Original shipping charges (Express Shipping) are non-refundable unless the return is due to our error.
- Combo orders: the Mother + Daughter price applies to 2 or more pairs. If you return one pair from a combo order and keep the other, the refund is the order total minus the regular single-pair price of the pair you keep.
Damaged, defective or wrong item
Email us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or refund you in full, no need to return the item unless we ask for it.
Order didn't arrive
If tracking shows delivered but you don't have the package, check with neighbors and your carrier first, then email us within 7 days. If a package is lost in transit, we will send a replacement or refund you once the carrier confirms the loss.
Cancellations
Need to cancel? Email us within 12 hours of placing your order. Once an order has shipped it can't be cancelled, but you can return it under the policy above.
Contact
hermitshopusa@gmail.com. We answer every email within 1 business day.